​Returns

So something wasn't right?
Or it didn't fit as you thought?
Or you do not like it?

Here is how to return the items -

• Items must be returned within 14 days of receipt for an exchange or refund. Please DO NOT return any items after 14 days we feel that's plenty of time to try it on see how it fits, unless advised to do so by one of our team. If we do receive a return more than 15 days old then we will hold the item(s) for up to 7 days to give you the opportunity to arrange for the postage back out to you, after which point the item(s) will either be returned to stock or donated to our foundation. Please ensure you email returns@etykyt.com to inform us of any collections. Failure to do so may result in the collection being refused.
• Items must be unworn and unwashed, with their tags still attached. Any items returned washed/damaged/clearly used/with tags removed will NOT be accepted, and your refund/exchange/voucher code will be refused. Any such items we receive will be held at our our head office for 7 days to give you the opportunity to arrange a courier to collect them, after which point the items will be given to our foundation. We will not be responsible for financing the cost of returning these items back to you. Please ensure you email returns@etykyt.com to inform us of any collections. Failure to do so may result in the collection being refused.
• Once an item has been returned for an exchange or voucher code, any further returns of the exchanged item, or any item purchased with the code, can ONLY be credited with another voucher code or exchange for its value. Refunds can only be processed for an exchange item if the original was faulty or the incorrect item was sent to you. Please allow up to 10 working days for us to process the return,  the initial postage cost will be removed from the refund amount.
• Underwear and Socks cannot be returned do we need to explain? Any such items we receive will be held at our our warehouse for 7 days to give you the opportunity to arrange a courier to collect them, after which point the items will be destroyed. We will not be responsible for financing the cost of returning these items back to you. Please ensure you email returns@etykyt.com to inform us of any collections. Failure to do so may result in the collection being refused.

If your product is faulty then firstly. Were very sorry. Please can you send us an email and a photo of the fault. Please sent it to returns@etykyt.com. We will aim to get this collected within a couple of days and then once it's back with us we will check it out and have a replacement sent out ASAP. 

Please note - We can't take returns for faded clothing. The best way to ensure the colour is kept right, please wash the items inside out and make sure they are ironed on the reverse.